Support

Custom Support Services at the Highest Level

The competitiveness of your company depends largely on the smooth running of time- and business-critical processes such as logistics processing or just-in-sequence (JIS) supply for customers.

First-class, Custom Support

Whether you use the JIS and logistics platform LOJISTIX, SAP ERP or SAP S/4HANA in combination with the SPEEDI add-on, the Business Analytics Suite YODA® or, in the future, the JUNIQ® add-on designed especially for SAP S/4HANA: We at WSW Software ensure with first-class, custom support services that your IT stability, availability, performance, and productivity requirements are met in the best possible way, and that you get the most business value from your IT investments.

Consultation

Do you need your critical business processes to run smoothly under LOJISTIX or SPEEDI, and require custom, top-quality support services? We look forward to advising you. Please feel free to call or e-mail us.

1. Support Services for LOJISTIX

The fault-free operation of LOJISTIX is ensured by our powerful support organization, which provides comprehensive, ITIL-compliant support services in German and English and actively supports you, for example, in implementing change requests.

Service around the clock

Our highly qualified experts monitor your LOJISTIX installation(s) at all technical and functional levels – on weekdays from 9 am to 5 pm, during extended hours in shift operation, or even around the clock (24/7).

Response time of only 15 minutes

Thanks to the exceptionally short response times, faults or errors can usually be remedied immediately. Depending on the agreement, the support team will respond to your inquiries within 15 minutes and outside regular business hours. The support agreements are flexible and can be scaled and adapted at any time as needed.

Individually agreed service level agreements (SLAs) as well as regular reviews, which our experts are happy to carry out on-site at your request, ensure the consistently high quality and reliability of our services.

2. Support Services for SPEEDI

We provide comprehensive and high-quality support services for SPEEDI within the scope of the service and maintenance contract. Thanks to regular updates – a new version is released twice a year – you as a customer can promptly benefit from new features, usually free of charge.

Fast Help via Remote Access

Our hotline provides qualified support staff during fixed business hours and, if needed, outside as well. Using remote access to your SPEEDI installation, they usually fix errors as well as data and process problems at the first attempt.

If this is not possible, your request is immediately forwarded to SAP Consulting or SAP Development at WSW Software, where the necessary measures are initiated promptly. This can be additional user training or the programming of a functional extension for SPEEDI, for example, either as a custom or a standard development.

LOJISTIX as an Emergency System

As part of the SPEEDI or SAP support, we at WSW Software ensure the availability of your business and thus also competition-critical processes such as JIS processing even with LOJISTIX as an emergency system and support around the clock, as needed. The circle is closed.