The SAP Global Trade Services (SAP GTS) application provides comprehensive coverage of national and international export and import requirements and automates global trade processes. Regardless if a company has been using SAP GTS for a considerable time or has just implemented it: Application management, including optimization and further development of the SAP GTS installation, is complex and requires considerable resources in the IT and other departments.
This is precisely where the modular Application Management Services (AMS) for SAP GTS from WSW Software step in. They help companies to sustainably increase stability and availability of their SAP GTS installation, reduce operating costs and relieve the workload on IT and other departments.
AMS for SAP GTS offers a high degree of flexibility, as the individual services can be combined as needed and are therefore tailored precisely to individual requirements. In the framework of AMS for SAP GTS, WSW Software offers technical and professional support as well as consulting (remote or on-site) and interim management in case of a staff shortage. Thanks to short contract periods, companies using customized AMS for SAP GTS from WSW Software do not have to commit themselves to long-term contracts immediately.
A qualified team of experts at WSW Software in Gauting with support in German and English ensures a smooth operation of SAP GTS. In order to ensure the best possible support, each customer is provided with a personal contact person according to the principle of "One face to the customer".
The four pillars of the AMS portfolio for SAP GTS
As part of technical support, relevant SAP GTS interfaces and the performance, as well as master data and document transfers are monitored and sanction lists, preference rules and statistical commodity codes are regularly updated. In addition, WSW Software also takes care of job administration as well as print and spool management or user administration.
Companies are supported professionally with training concepts, assistance with certification procedures or advice on the introduction of new procurement and delivery processes for customs and foreign trade. Furthermore, they are provided with all relevant information on legal innovations and changes at an early stage.
As part of the consulting services that are provided by WSW Software remotely or if desired on site, for example smaller projects are implemented in the SAP GTS environment at short notice. Therefore, an essential part of WSW Software's AMS team for SAP GTS are developers who support the consultants as required.
The interim replacement helps companies to compensate for sudden personnel fluctuations as well as staff shortages due to illness, vacation, maternity leave or parental leave, among other things.
The initial support for SAP GTS is a so-called transition phase for the transfer of know-how prior to the takeover of AMS, which the customer and WSW Software design together and which can also take place remotely if desired.
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