Application Management Services and Support

Tailored support at the highest level

Your company's competitiveness depends to a large extent on time- and business-critical processes such as customs clearance or just-in-sequence (JIS) supply to customers running smoothly. Our application management services and support services help you achieve this.

First-class and customized services

Regardless of whether you use the JIS and logistics platform LOJISTIX, SAP ERP or SAP S/4HANA in conjunction with the WSW Add-ons SPEEDI and JUNIQ or the YODA business analytics suite: With first-class, customized support services, we at WSW Software ensure that your requirements in terms of stability, availability, performance and productivity of your IT are met in the best possible way and that you derive the greatest possible business benefit from your IT investments.

We offer you support, even if you are already using the tools. We ensure that your systems are stable and available - so that your processes can deliver maximum performance.

Advantages:

Highly qualified experts

Consistently high quality and the reliability

Scalable and customizable as needed

Performance overview

Details about our services can be found here:

Support services for LOJISTIX

The trouble-free operation of LOJISTIX is guaranteed by our powerful support organization, which provides comprehensive, ITIL-compliant support services in German and English and actively assists you, for example, in carrying out change requests.

Care when you need it: on working days from 9 a.m. to 5 p.m., in case of shift operation also longer or immediately around the clock (24 x 7)

Only 15 minutes response time: exceptionally short response times within 15 minutes

Service Level Agreements (SLAs): Individually agreed service level agreements

Support services for SPEEDI

The support services we provide for SPEEDI provided under the service and maintenance contract are comprehensive and of high quality. Thanks to regular updates - a new release is published twice a year - you as a customer benefit promptly from new functions, and usually free of charge.

Quick help via remote access: Troubleshooting thanks to hotline with qualified support staff

Developer and consultant support: For sustainable and effective programming and functional enhancements

LOJISTIX as an emergency system if required: For the secure availability of your business-critical processes