Application Management Services & Support

Tailored support at the highest level

Your company's competitiveness depends to a large extent on time- and business-critical processes such as customs clearance or just-in-sequence (JIS) supply to customers running smoothly. Our application management services and support services help you achieve this.

A support employee advises a customer.

First-class and customized services

We offer support for both our self-developed solutions and SAP Global Trade Services, even if you are already using the tools. We ensure that your systems are stable and available - so that your processes can fulfill the maximum performance. 

Support for our WSW solutions

Whether you use the JIS and logistics platform LOJISTIX, SAP ERP or SAP S/4HANA in conjunction with the add-on SPEEDI, the YODA business analytics suite, or the JUNIQ add-on designed specifically for SAP S/4HANA: With first-class, customized support services, we at WSW Software ensure that your requirements in terms of stability, availability, performance and productivity of your IT are met in the best possible way and that you derive the greatest possible business benefit from your IT investments.

Application Management Services for SAP GTS

The application SAP Global Trade Services (SAP GTS) comprehensively covers national and international export and import requirements and automates global trade processes. Regardless of whether a company has been using SAP GTS for some time or has just introduced it: the modular Application Management Services (AMS) for SAP GTS from WSW Software offer application management including optimization and further development of the SAP GTS installation. They help companies to sustainably increase the stability and availability of their SAP GTS installation, reduce operating costs, and relieve the burden on IT and the business department.

Advantages:

Highly qualified experts

Consistently high quality and the reliability

Scalable and customizable as needed

Performance overview

Details about our services can be found here:

Support services for LOJISTIX
The trouble-free operation of LOJISTIX is guaranteed by our powerful support organization, which provides comprehensive, ITIL-compliant support services in German and English and actively assists you, for example, in carrying out change requests.

  • Care when you need it: on working days from 9 a.m. to 5 p.m., in case of shift operation also longer or immediately around the clock (24 x 7)
  • Only 15 minutes response time: exceptionally short response times within 15 minutes
  • Service Level Agreements (SLAs): Individually agreed service level agreements
  • Support services for SPEEDI
    The support services we provide for SPEEDI provided under the service and maintenance contract are comprehensive and of high quality. Thanks to regular updates - a new release is published twice a year - you as a customer benefit promptly from new functions, and usually free of charge.

  • Quick help via remote access: Troubleshooting thanks to hotline with qualified support staff
  • Developer and consultant support: For sustainable and effective programming and functional enhancements
  • LOJISTIX as an emergency system if required: For the secure availability of your business-critical processes
  • Modular and customized Application Management Services for SAP GTS
    WSW Software's Application Management Services for SAP GTS help companies to sustainably increase the stability and availability of their SAP GTS installation, reduce operating costs, and relieve the burden on IT and the business department.

  • High flexibility: services that can be combined in any way and thus tailored to your individual requirements
  • Short contract period: No long-term commitment
  • Qualified team of experts: Support in German and English with personal contact person
  • Technical Support: Monitoring of relevant interfaces and performance, master data and document transfers
  • Professional Support: Updating of sanctions lists, preferential rules and commodity code statistics
  • Consulting services: Smaller projects in the SAP GTS environment can be implemented at short notice
  • An excerpt of our customers

    Our partners

    wsw contact wolfgang salinger background
    Wolfgang Salinger

    Director Business Unit SAP & Digital Supply Chain

    T: +49 89 895089 426
    M: wolfgang.salinger@wsw.de