Software support for WSW solutions

Competent help with faults and problems - directly from the manufacturer

As a customer of our software solutions, you always have access to a support team that knows your processes and knows what is at stake. Because our solutions support business-critical delivery processes - and if something goes wrong, every minute counts.

When every minute counts

Your customers have clear requirements regarding how and when delivery processes are carried out. Delays or errors have a direct impact on the entire supply chain - and therefore on your contracts and your reliability as a supplier.

This is particularly true for processes such as just-in-sequence (JIS) supply, where components must arrive in exactly the right order and at the right time. But errors can also have serious consequences in other areas, such as delivery schedule processing or preference calculation in foreign trade: legally complex, time-consuming to correct and often associated with considerable expense.

In the event of a fault, you therefore need someone who can really help quickly.

What you get from our support

Direct access to experts

You reach employees who know our solutions in depth - not an anonymous first-level team.

Process understanding

Our team not only knows the software, but also the processes behind it and the systems with which our solutions work.

Shared responsibility

Our employees feel jointly responsible for ensuring that everything runs smoothly for you.

Personal and close

Our support team is based in Germany and looks after you directly - in German or English, without any detours via external service providers.

Focus on quality

Instead of a hasty answer, we invest the necessary time in a careful analysis to work out the best possible and most economical solution for you.

Our support services for your software

Support for our SAP add-ons

For SPEEDI, JUNIQ, AVENIO and YODA, you will receive support for errors and problems that are directly related to our solutions.

Accessibility: Monday to Friday, 9 am to 5 pm
Contact: by e-mail and telephone
Editing: Every request is checked and processed as quickly as possible

Support for LOJISTIX

LOJISTIX controls JIS and sequencing processes - processes where every minute counts. Our support takes this into account.

Accessibility (standard): Monday to Friday, 9 a.m. to 5 p.m., by e-mail
Accessibility (extended): Around the clock, 7 days a week - individually contractually agreed
Response times: Individually agreed, up to 15 minutes if required
Outside business hours: Availability by telephone

We determine the extended support conditions together with you and regulate them contractually - just as your business requires.